I thought I fixed the issue but realized the 20 successful reboots with I also tried disabling power saving for Spotify.Īnd the problem is instant always I either have to run on internal or I Scan the phone does when mounting the SD on boot. I don't have any cache cleaners or 3rd party data cleaners. I was concerned soluto app messed things up. I am sure I could fix this with a rooted phone or tearing apart the apk. The will have to give me unlimited data or a $9 spotify credit until this I will take my phone directly to the provider. (although can Uninstall and clear app data) My galaxy s7 edge is from my provider is pre-installed with spotify This will clear any unnecessary connections between your phone and your Spotify account.Īfter doing the steps above, we suggest that you download a playlist with only a couple of song in it and observe if the if the offline tracks will disappear again. Then you'll need to perform a quick reinstall of Spotify with these steps. It seems the cache has become corrupted and was disconnected from the app.ĭon't worry, if you follow this link you can reset your offline devices. We'd like to inform you that upon looking at your account from our end, we can see that something occurred with the offline files on your devices. On the s7 and samsung added ext sd (deleted in s6) instead of internal memory options. my phone is only 32gb so that's no good because samsung removed the 64 and 128gb internal options available on the s6. And with internal storage the issue doesnt come up. I have lots of offline devices even though I only use offline download on 1 phone and my pc on 1 Playlist.Īt least they seem to be looking into the issue. Old version of Spotify didn't have this issue if I didn't open Spotify until the external SD card was ready. It appears Spotify fails to find the SD while in preparation mode and defaults to internal storage and is stuck there.Īs login is required to change storage to external sd the old data is just left there. The large size of my sd and the fact Spotify makes thousands of small files to save the downloaded content makes the initialization of the SD much slower to worsen the issue It appear on reboot Spotify service starts and doesn't find the SD card because it takes 20sec to 5 minutes to prepare the external sd card for use even though I use a super fast Samsung class 10 sd in my phone. It is extremely annoying because it takes a long to to download again. #3 must select music to be stored for offline use again #2 must move location of storage back to external sd card. Issue: when rebooting the phone spotify data is lost. Samsung galaxy s7 edge storage location BUG.
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